Bi-Lingual Customer Service Specialists

Washington, DC

Posted: 06/07/2018 Employment Type: Right to Hire Job Number: 10586176
Bilingual Prefered Customer Service Specialist Positions in Washington, DC

 
  • Prefer prior call center or customer service  experience
  • Ideally seeking background/ education in social work or gerontology
  •   positions will be full-time position (hours:  11: 30am to 8: 00pm 
  • The Specialists will be part of a state-of-the-art, person-centered call center designed to assist older adults, baby boomers, caregivers, professionals, and the general public nationwide.
  • The Specialists will provide information on, and connections to, national and local resources for older adults and their caregivers.
  • The Specialists will also follow up on voice messages, track data, and assist with other administrative issues involved in maintaining customer support and database updating.
DUTIES AND RESPONSIBILITIES:
The ideal Customer Service Information Specialist:
  • Answers telephone calls for the Eldercare Locator.
  • Maintains professional and courteous phone manner at all times, appropriate for older population of callers.
  • Listens  carefully to callers' needs, utilizing empathetic listening skills.
  • Uses  excellent customer service skills and follows established protocols to provide callers with appropriate information.
  • Prepares callers with information for transfer to agencies, as appropriate.
  • Transfers callers to appropriate resources, whether internal or external.
  • Stays updated on, and maintains proficiency on, resources for older adults and caregivers.
  • Complies with Information Specialist protocols and performance standards.
  • Takes/tracks requests for brochures and follows up for mailing. 
  • Transcribes calls from voicemail and does callbacks. 
  • Maintains familiarity with information updates and any procedural changes.
  • Assists with tracking and entering of information for reports, as needed.

Amanda Krape

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